Everyone travelling can have it
Works offline
The app is free
One login, both devices
take shape.
Set up your client portal, then watch your itinerary
start here
To set up your client portal, create your login credentials. After you log in, add the app to your phone. The same email and password work on both.
The whole process takes about ten minutes. You only need to do this once.
Do this part on a desktop or laptop first — the phone app logs in with the account you create here.
login credentials.
Create your
01 — on your computer
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Click on the link at the bottom of the screen to Sign up here.
Go to Tern for Travelers
In the Sign Up screen. Type in the email you gave me, choose your password, and click Sign Up.
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The Welcome to Tern screen displays. Type in your name, phone number, and country, and select I'm Traveling and my Advisor Suggested Tern. My travel advisor suggested creating an account. Click Next. You will see a screen listing your current trips and emails. This is your client portal. Your setup is complete.
You will see a message to verify your account. Go to your email inbox. Look for an email from Tern Travel, and click Confirm Email.
Turn on notifications so you receive itinerary updates and messages.
Log in with the same email and password you just created.
Download the Tern app on your phone — search “Tern” in the App Store or Google Play.
Create your account on your desktop first, using the steps above.
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Setting it up
Search “Tern” in the App Store or Google Play — it's free. Doing this at home means your whole itinerary is available with no wifi and no data.
Everyone travelling with you can download it and log in with their own credentials — nobody has to wait on one person for the reservation.
before you leave.
Download the app.
02 — On your phone
Confirmations, reservations, emergency contacts, and preparation guides, in one place instead of scattered across your inbox.
Day-by-day plans with contact information, directions, timing, and the transitions between them, visible as it comes together.
Travel documents
Your journey, as I build it
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Review and process payments through encrypted channels. No card numbers over email.
Questions during the design process, and a direct line to me while you're traveling.
Payments
A direct line to me
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Tern is where the journey lives while I'm building it, not a folder you receive at the end.
What you'll see
03 — Once your account is active
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That's a question for me, not the app. Call.
+1 (480) 868-6152 · hello@uptowntraveldesign.com
Reset the password from the login screen. If that fails, it's usually the email address again.
Check spam and promotions first. If it isn't there after a day, call or email and I'll resend it.
If you created the account with a different email address than the one we've been corresponding on, the two won't connect. Tell me which address you used and I'll fix it on my end.
The email never arrived
Your itinerary is empty
Nothing has appeared in weeks
The app won't log you in
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Four things might that come up.
04 — When something doesn't work
One login per traveler
Access never expires
Works offline
Updates in real time
Your whole journey, live.
More than a PDF of hotels and check-in times.
About your itinerary
Every trip I design comes with a detailed, interactive itinerary you reach from your phone, tablet, or laptop. Where you're staying, what you're doing each day, why I chose it, and what to know before you arrive.
It updates as I confirm details, and it works offline once you're on the road.
If you've booked through an agency before, you've probably received the struck-out version of each of these.
What most people expect
Confirmation numbers, addresses, and documents sit in the app on your phone and stay readable with no wifi and no data.
It updates as I finalize details, so what you're looking at is always current. No version numbers, no re-sent attachments.
Your hotels with room categories, your experiences with context about what makes them worth your time, and the transfers between them handled so you're never guessing.
Digging through email chains at the airport.
A final document you receive a week before departure.
A PDF with a list of properties and check-in times.
01 — What it isn't
Everything in one place, offline
A living itinerary you watch come together
A day-by-day picture with reasons attached
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I
you'll find in there.
Four things
02 — Inside your itinerary
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Experiences with context. Not just a name and a time, but why you want to see it.
Each hotel with the room category I booked, the address, and the access notes specific to your reservation.
Where you're staying
What you're doing, and why
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Confirmation numbers, contact information, and travel documents, together rather than scattered across your inbox.
Transfers and logistics laid out in order, so the gaps between the good parts are already solved.
Everything you'd otherwise hunt for
How you get between them
A complete set, organized so nothing requires searching or cross-referencing: confirmation details for every property, restaurant, experience, and transfer, with contact information, addresses, and access notes specific to your reservations.
Plus a practical reference for the details that matter on the ground. Tipping, transit basics, local customs worth knowing, and whatever is specific to your destinations.
all in one place.
Travel documents,
03 — before you leave
Anything not covered here, email studio@uptowntraveldesign.com. I answer directly, usually within 24 hours.
The four I'm asked most.
Questions
Yes. It's password-protected and accessible only by you. Payment information is not stored, and your itinerary details are never shared with third parties.
Indefinitely. Even after your journey is complete, you can log in to review the itinerary, access receipts, or reference details for future planning.
Yes. Each traveler can have their own login with access to the same itinerary. Tell me during the design process and I'll set up the additional accounts.
Use the password reset option on the login screen. If you're still having trouble, email studio@uptowntraveldesign.com and I'll sort it out.
Links checked regularly
No sponsorships
iPhone and Android
Mostly free
Is it ready?
Your phone is packed.
Tech & Apps You'll use
You'll reach for your phone more often than your passport on this journey, so it deserves the same attention before you leave. You didn't hire me to hand you homework, though, and a list of eighteen apps is exactly that. So this page follows the order you'll need them in: four to set up tonight, a few to have ready before airport day, and the rest once you've landed.
Most of what's here is free or already included with something you own. A few cost money, and I'd pay for them myself.
I spend more time than you'd expect on what I can only call geography coaching. If London is Vancouver, Rome is Las Vegas. That changes how you think about what kind of pace your trip takes, internal flights, and how much one week can hold.
During the last government shutdown, Global Entry kiosks went offline and members were sent to the standard lines. Travelers who already had Mobile Passport Control on their phones cleared in minutes. Setup takes five minutes, and you'll find it below under Airport day.
You've invested thousands in flights and properties, and reliable data is not the place to cut corners. Standing in an arrivals hall with no map and no way to message your driver costs far more than any data plan.
You've invested thousands in flights and properties, and reliable data is not the place to cut corners. Standing in an arrivals hall with no map and no way to message your driver costs far more than any data plan.
“I'll sort out my phone plan when I land.”
Data is the one thing you buy before you go.
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I
Three assumptions cause more friction on a journey than any app on this page can fix.
all my clients.
What I tell
I spend more time than you'd expect on what I can only call geography coaching. If London is Vancouver, Rome is Las Vegas. That changes how you think about pacing, internal flights, and how much one week can hold.
During the last government shutdown, Global Entry kiosks went offline and members were sent to the standard lines. Travelers who already had Mobile Passport Control on their phones cleared in minutes. Setup takes five minutes, and you'll find it below under Airport day.
“Those two cities look close enough to combine.”
“Global Entry means immigration is handled.”
01 — Before the apps
Europe is bigger than it looks.
Europe is bigger than it looks.
Have a second way through.
III
Three assumptions cause more friction on a journey than any app on this page can fix.
all my clients.
What I tell
I spend more time than you'd expect on what I can only call geography coaching. If London is Vancouver, Rome is Las Vegas. That changes how you think about pacing, internal flights, and how much one week can hold.
During the last government shutdown, Global Entry kiosks went offline and members were sent to the standard lines. Travelers who already had Mobile Passport Control on their phones cleared in minutes. Setup takes five minutes, and you'll find it below under Airport day.
You've invested thousands in flights and properties, and reliable data is not the place to cut corners. Standing in an arrivals hall with no map and no way to message your driver costs far more than any data plan.
“Those two cities look close enough to combine.”
“Global Entry means immigration is handled.”
“I'll sort out my phone plan when I land.”
01 — Before the apps
Europe is bigger than it looks.
Have a second way through.
Data is the one thing you buy before you go.
III
II
I
Google Lens →
Flighty →
Download WhatsApp →
Airalo →
Translation · free
Flight tracking · free + Pro
Messaging · free
eSIM · 200+ countries
It's built into the Google app, and most people forget it's there.
It knows your plane is late before the departures board does.
This is how your in-destination contacts will reach you.
It solves the “I landed and have no data” problem.
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Hotels, restaurants, guides, and drivers all use it, and because it runs over Wi-Fi, you aren't dependent on a cellular signal. Setup takes two minutes with your regular number. I use it for quick messages during your journey, too.
Set these up at your kitchen table, not in an arrivals hall. Together they take about twenty minutes.
Choose a local, regional, or global plan to match your itinerary and install it before you leave home. There's no SIM card to swap and no phone shop to hunt down after you land. Switch it on when you arrive, and you're connected before baggage claim.
Airalo
Point your camera at a menu, a street sign, a train schedule, or an ingredient list, and the translation appears on your screen. Most of my clients care about food, and this lets them read the menu and order with confidence instead of pointing at whatever the next table is having. Open it once before you go so you know where to find it.
Flighty reads FAA data, tracks the aircraft flying in to operate your flight, and analyzes delay patterns, so it can flag trouble hours before the airline does. If you're connecting through JFK in summer or O'Hare in winter, that head start lets you rebook before the line at the gate forms. Pro adds the predictive alerts, and that's where the value is.
Google Lens
Flighty
tonight.
The four I'd set up
02 —before you leave home
carry-on bags
will my bag fit→
If you’re not sure if your carry-on bag will meet the size requirements of the airline you’re flying, this website is a great resource.
Will My Bag Fit
Jet lag
Timeshifter →
Timeshifter builds a plan around your flight times, your sleep pattern, and your chronotype. It tells you when to seek bright light and when to avoid it, when to sleep, and when to have caffeine, both before and after your flight. That goes well past the usual advice to drink more water. I recommend it for any journey that crosses three or more time zones. Set it up before you leave, because the plan starts before you board.
Timeshifter
Layovers
Re-entry backup
Re-entry
Day-of conditions
Arrival timing
Priority Pass →
Mobile Passport Control →
Global Entry app →
Misery Map →
FlightQueue →
MyTSA →
Security lines
Security lines, delays, and immigration are where a travel day goes sideways. Most of these apps warn you while there's still time to act, and the last one gives you a better place to wait.
part nobody enjoys.
Getting through the
Most of my clients already have this and don't realize it. It's included with many premium credit cards and covers more than 1,300 lounges and airport restaurants. Check your card benefits before you fly again. A long layover in Lima once gave me one of the better meals of that journey.
This is your fallback, with or without Global Entry. Add your passport, answer the customs questions, and submit a selfie before you leave the plane, then walk to the dedicated MPC lane with the QR receipt on your phone. It works at 60 locations and requires no application, interview, or membership.
If you have Global Entry, set this up before your next journey abroad. You complete arrival processing on your phone while you're still on the plane, skip the kiosk line, and go straight to a CBP officer. It's available at 53 U.S. ports of entry and every Preclearance location.
The Misery Map gives you a live picture of delays and cancellations at major U.S. airports. Green means flights are moving, and red means they aren't. Check it the night before, again in the morning, and once more before you head out. If your hub is deep red, you have time to adjust instead of react.
FlightQueue estimates wait times for check-in, security, and immigration at more than 8,700 airports. Its “Best Time to Arrive” calculator takes your airport and flight time and tells you when to leave, and it's as useful on the way home from Heathrow or Fiumicino as it is at Sky Harbor.
This is TSA's own app, and it's surprisingly useful. It shows checkpoint wait times, tells you whether an item can go in your carry-on or needs to be checked, and reports FAA delay status. Start with the historical data. It shows how busy your airport usually is on your day and at your time, so you can plan your arrival on evidence instead of a guess.
03 — Airport day
Priority Pass
Mobile Passport Control
Global Entry Mobile
FlightAware's Misery Map
FlightQueue
MyTSA
Three assumptions cause more friction on a journey than any app on this page can fix.
all my clients.
What I tell
I spend more time than you'd expect on what I can only call geography coaching. If London is Vancouver, Rome is Las Vegas. That changes how you think about pacing, internal flights, and how much one week can hold.
During the last government shutdown, Global Entry kiosks went offline and members were sent to the standard lines. Travelers who already had Mobile Passport Control on their phones cleared in minutes. Setup takes five minutes, and you'll find it below under Airport day.
You've invested thousands in flights and properties, and reliable data is not the place to cut corners. Standing in an arrivals hall with no map and no way to message your driver costs far more than any data plan.
“Those two cities look close enough to combine.”
“Global Entry means immigration is handled.”
“I'll sort out my phone plan when I land.”
01 — Before the apps
Europe is bigger than it looks.
Have a second way through.
Data is the one thing you buy before you go.
III
II
Weather Underground→
Weather Underground gives you local conditions wherever you are.
Weather Underground
weather
Grab →
Bolt →
Across much of Europe, Uber coverage thins out and Bolt is the app with cars on the road. Have it installed before you need a car at 11 p.m.
Before you land in Vietnam, Cambodia, or anywhere else in Southeast Asia, download Grab. It's the region's Uber.
Bolt
Grab
Rideshare · Europe
Rideshare · Southeast Asia
XE Currency →
Addison Lee →
Most dependable option in London. The pricing is a bit more premium but you an count on a driver who will show up and not cancel your ride. This is my go-to over Uber.
XE converts prices in real time, so you're never guessing at a price tag. As a backup, if you have an iphone, you can simply change the settings on your phone's calculator to give you a quick estimate.
Addison Lee
XE Currency
taxi / rideshare · london
Money
Splitwise →
Smartify →
I spent years in museum education, and this is the museum app I recommend. Scan a work in a museum or gallery, and Smartify gives you the title, the artist, the context, and often a short audio guide. It covers hundreds of major museums. It won't replace time with an art historian, but when something catches your eye while you're exploring on your own, it turns looking into understanding.
Someone covers dinner, someone else buys the museum tickets, and by day three nobody remembers who paid for what. Splitwise tracks shared costs as you go, handles uneven splits and multiple currencies, and works for a group of any size. Nobody ends up doing math at the table on the last night.
Smartify
Splitwise
Museums
Group travel
Don't install all of these. Choose the ones that fit your itinerary.
On the ground.
04 — Once you've landed
If you're renting a car abroad, get one. It translates your U.S. license into multiple languages, and many countries require it by law even when the rental counter doesn't ask. If you're stopped without one, the fines can be significant. Pick one up at any AAA office or apply online. It costs $20, it's valid for one year, and it takes two passport photos and about five minutes.
1. An International Driving Permit
AAA · IDP →
If the geography coaching above surprised you, see it for yourself. The True Size Of lets you drag any country onto a map of the United States at its real size. Drop Germany onto the Southwest and it swallows Arizona, Phoenix and Tucson included. Five minutes with it explains why one week can't hold five cities, and it's fun to play with before you go.
2. An honest sense of scale
in the app store.
Two things you won't find
The True Size Of →
05 - not apps